The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. greenthumb47 , 2022-08-02. With the plethora of ticket resell sites, this is one to avoid. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. Vivid Seats Review: Is it Legit, Reliable or a Scam? People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. The 21st was spent on the phone trying to aquire our tickets. Reliable & Rewarding Tickets. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). The confirmation number they gave me was completely useless and also did not allow me to access my tickets. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. There was some type of electronic glitch. We understand how this may be upsetting for you. Day of game they said only had 2 tickets available and sold my other 4. HORRIBLE experience. Also, VividSeats says all orders are 100% . What I received were tickets in Section B, Row N, Seats 147 & 148. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. I've had the same issue though my costs aren't that high. I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. I just want the tickets I spent my hard earned money on. One can only hope these ticket monopolies will be better regulated in the near future. I'm very disappointed in Vivid Seats. Absolutely disgusting. Sometimes the choice seems insufficient to customers. I will never use vivid seats ever again. Ticket Listing Information 9. Lack of preparation and communication from the recruiter for each step of the process. Overall, my experience was very positive. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. Then the day of the event I got an email cancelling my ticket. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. Just go through Ticketmaster or the event website directly. Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. Kept telling me same blurb about it was my fault, not his, no refund, etc. From A to Z, Vivid Seats customer service is fantastic. I highly recommend purchasing tickets from a verified seller on Vivid Seats. I did not get what I paid for. Vivid seats has been getting scammy lately. The latest review was 2 months ago. How do I determine the seat numbers for a ticket listing? Had rented a room just for this event. We are filing fraud with the bank and reporting to the bbb. We are absolutely sorry to hear what you experience. VividSeats has B rating with the BBB.org as of September 2022. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! Never again. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. GAME WAS NEXT WEEK. I purchased tickets well in advance and the tickets weren't cheap. and their online chat system is useless. 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. Purchased parking for the Super Bowl. We apologize for the frustration you experienced. Unsubscribe easily. We spent $700 and had our experience ruined for really no good reason. I beleive he explained everything I needed to know, in detail. and then vice versa on the inventory thing. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! It also assists sellers who have tickets and want to sell them safely. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. 3 for $533.58. Desired outcome: All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. Despite very different reviews, the site is very popular not only in America but also abroad. I feel that you overcharged me. I found two separate listings for tickets in the same section and row. It goes against our guidelines to offer incentives for reviews. Long story short I never received the parking pass and had to pay in full at the gate. This Yelper's account has been closed. Credit care company is stating they rejected my dispute because all sales are final. Desired outcome: They refuse to give a refund due to sending the tickets prior to showtime. Full refund and apology for lack of ticket delivery. Our content is intended to be used for general information purposes only. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. What are "Email Delivery" and "Instant Download" tickets? Vivid Seats is an independently owned and operated online marketplace. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. These were special seats, including dinner and first 2 rows on the dirt. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. Get buying tips about Ticket Websites delivered to your inbox. How is one supposed to know that xfer Piggyback means your tickets aren't together? I bought 2 tickets to Super bowl for my 11 year old son. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. Vivid seats is such a scam!!! Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! Scammed!!! Vivid Seats goal is to safely and securely connect customers with event tickets. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. I am very disappointed in not being able to attend the show. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. I called 2 seconds after I saw the $960 total. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. The third party did not send us the electronic tickets. We value your privacy. I own a venue. All I got was a run around, excuses, and finally no response what so ever. Vivid Seats is famous for its courtesy calls. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. vivid.seats from Vivid Seats has responded Posted Feb-14-2023 Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. So, Vivid seats charged an additional $196. I would never have the paid this amount of money for average seats. 100% buyer guarantee. What 4 Analyst Ratings Have To Say About Vivid Seats. The. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". When the tickets never came, I contacted Vivid repeatedly. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. My tickets were not released until 1 week before the show. Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent Nowhere was I told before or after buying the parking spot that I had to be there before the game started. Products used:Tickets for an upcoming football game. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. "We have currently put them on 'No Rating' while they investigate the complaints and . Just another company who still made money over COVID. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. The request was put in minutes before. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. Please refund me the differance between what you charged me and what the tickets actually cost. Enjoy reading our tips and recommendations. Jeremy of Las Vegas, NV Verified Reviewer. We assure that you and your partner will be able to sit together. I tried not to trip thinking I could sell them forward. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. Phoney Company! I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. I asked to print the tickets for my group but was told I had to use the electronic system. Service 254 Value 245 Shipping 164 They take your money, and you have no valid tickets. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. Vivid Seats provided fraudulent tickets to me. Vivid Seats ranks 30th among Tickets sites. What kind of scam is this? There were plenty of open spaces, but I wasnt allowed in. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. We could not access or find on Ticketmaster and vivid customer dis-service. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. Thank you Amanda. In this guide, I will be reviewing Vivid Seats in detail. My experience is consistent with those reported on BBB. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. The office is amazing. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. With 30 mins. Shame shame for all the people you have messed with and hurt. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: How do I know I can trust these reviews about Vivid Seats? No refund offered!! Never again. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. We invite you to reach out to our online support team by social media. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. All Rights Reserved. Could never get the tickets. Takes no accountability for a time glitch that had us go to a show at the wrong time. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. For further help, send us a direct message. 1,560 talking about this. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. I would like to warm people to avoid buying tickets through Vivid Seats.