"" 4 "power off" . INFO 30-Apr-2020 13:39:26,237 [0x00002440]: RefId:[002ca993-15e2-4bbe-9114-c92578b35f69] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} 2018 Plantronics, Inc. All Rights Reserved. 3. This headset has a utility "Plantronics Hub" that allows you to configure a myriad of settings including an option for "Mute On/Off . Police there asked people to stay off the roadways just before rush hour was set to start, with a warning that people should not call 112 in the area unless they are in life threatening danger. During a Skye meeting, everytime I press mute button on the headset, it says "Mute On", then beebs and immediately says "Mute off" and mute is then off. I filed the report via the application. INFO 30-Apr-2020 13:39:17,756 [0x00003980]: RefId:[13b62a5e-dbec-47a6-ac7b-8222236f100f] Plantronics::CallManager::onHeadsetButtonPressed - other HeadsetButton xUMo0=$$mR+LR8 >*6!TEQ'kkNW4,`WlMwRXw This is unbelievably annoying. Go to settings. Would you like to arrange a web session or such to review my system and experience the problem? never mind, I found it. INFO 30-Apr-2020 13:39:25,379 [0x00002440]: RefId:[88d731b0-f054-441e-8509-8f0bf45bd0a6] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Since installing 16.3.240 update a couple days ago every time I start a new voice conversation my headset (Plantronics W740-m) automatically mutes itself. 682 0 obj endstream DEBUG 30-Apr-2020 13:39:24,705 [0x00002440]: RefId:[47cce224-0305-4e52-b96b-38524aa1c60f] Plantronics::CallManager::FireCallStateChangedEvent - FireCallStateChangedEvent: state=MUTEON Ok. - sancho.s ReinstateMonicaCellio Apr 13, 2020 at 8:46 Thank you. endobj Please give me a number to call to get support. <>/Filter/FlateDecode/ID[<20FE627518F392FED781BB54FE52A2FE><750B9A8ED21DB2110A0002F730B896FF>]/Index[681 110]/Info 680 0 R/Length 76/Prev 307871/Root 682 0 R/Size 791/Type/XRef/W[1 2 1]>>stream
|__Mitel 4015,4025,4110,4125,4150 It would be good if you try once, at least as a diagnostics. Lync / Skype client actually plays Lync_muting.wav when you mute and nothing when you unmute. |__Avaya Phone 94xx, 95xx Headsets 1 To put your headset in pair mode, press and hold the power button towards the Bluetooth icon until you hea r "pairi ng" and the hea dset LED s flash red and blue. The Plantronics Blackwire C3325 USB Headset provide a best-in-class audio experience, voice quality and a customized fit. INFO 30-Apr-2020 13:39:26,774 [0x00002440]: RefId:[0bcd4613-ac1c-4a21-a61b-b2039534a161] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Secure Payments, Free Shipping to your doorstep and Easy Returns across Dubai, Abu Dhabi, Sharjah, Al Ain, Ras al Khaimah, Al Fujairah, and more - UO00ZHGJZWD | binge.ae INFO 30-Apr-2020 13:39:26,829 [0x00002440]: RefId:[99247fa8-e61f-414e-b1a6-afd55664af9e] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} NOTE Sensors cannot be disabled while streaming audio. INFO 30-Apr-2020 13:39:26,443 [0x00002440]: RefId:[14ab4760-90b4-404e-bd7d-4ee5e1936510] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,137 [0x00002440]: RefId:[4d5175fb-65d0-4b28-9d92-78e25d0f2afa] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again This is incredibly frustrating (both the broken aspect of the application and the lack of response). Voice Tube Mic Computer Headset Plantronics Compatible USB Headset Adapter. Answer I drive oil trucks 12 hours a day and it never dies and I'm on and off the phone all day long, . 5. Here is the SessionManager.log extract: This error also extends beyond just SfB borders breaking an aspect of the entire MacOS given that once this mute situation starts it affects all applications with audio and continues after SfB is shut back down. All versions of Hub for Windows, with all versions of Lync, All Plantronics devices supported by Hub (refer to Hub for Windows Install Notes). Find out more about the Microsoft MVP Award Program. Once uninstalled, what is the best link to use to download the new software? When I am in MS Teams meeting on windows 10 using voyager 5200 headset, if I push button on headset I hear a beep and still remain unmuted. Two incidents at electricity substations in Flevoland left parts of the province without power on Friday afternoon. INFO 30-Apr-2020 13:39:24,924 [0x00002440]: RefId:[b96392a5-064c-45df-b28d-8c9726f82373] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again 2. INFO 30-Apr-2020 13:39:25,080 [0x00002440]: RefId:[4dbcceaf-d079-4273-a4dd-cbb727811205] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again The best way forward, as you have not provided the minimum amount of details needed, is to contact our support team. INFO 30-Apr-2020 13:39:31,877 [0x00004ba0]: RefId:[fc4ccfb1-f3f3-40e4-be4c-c1628a4347d5] Plantronics::CallManager::OnCallStateChanged - Fire session manager event OnCallStateChanged. Here I am encoutering the same problems as before. INFO 30-Apr-2020 13:39:26,171 [0x00002440]: RefId:[39bf1b8e-46fb-4d43-83c0-a25331ed1584] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:31,874 [0x00004ba0]: RefId:[0429c9e3-e963-4be3-b0e7-39687a4d4f54] Plantronics::CallManager::OnCallStateChanged - Fire session event OnCallStateChanged For the same reason that you cant be stiff all day when on a call and need to move with your headset Poly had offered a solution as today that avoids this glitch until they fix this matter with the latest firmware update when available. This is driving me mad as it settles on Mute on so I then can't hear anyone and sit there for ages trying to figure out how to turn it off. As soon as it does this once then the headset will mute itself in every other application that includes audio. INFO 30-Apr-2020 13:39:24,749 [0x00002440]: RefId:[fdd99c3d-fafd-497e-b5d6-0e14b42f4c69] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again 4. |__Plantronics Cisco Headsets INFO 30-Apr-2020 13:39:24,877 [0x00002440]: RefId:[e8458d61-a761-4eed-a43b-82fbe32d1a76] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} endstream ]!~?nWq*k3C{gTt(cuv2&Ac Trucker Bluetooth 5.0 Wireless Headset With Noise Cancelling Mic for Phones PCs. A tone means the sensors need to be reset. 4V630tX24+9 "This is NOT running like a fine tuned machine. To mute the headset microphone on the Plantronics WO200 Savi, you need to hold the "-" button that controls your speaker volume down for at least 1.5 seconds until the talk button indicator light becomes solid red. The headset will continue to give a triple beep every 15 seconds. I assumed (perhaps incorrectly) that feedback here would be read by someone with the ability to take action. <> INFO 30-Apr-2020 13:39:24,705 [0x00002440]: RefId:[8fc6db1c-ec9a-41c9-a429-b34a152eee7e] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Cookie Notice Dont forget that always you need to get the latest update of the firmware to fix glitches or bugs. DeepSleep 9 plantronics.com . 790 0 obj INFO 30-Apr-2020 13:39:26,568 [0x00002440]: RefId:[e1abc942-44f2-4c1b-9c0c-69bc5dd6c608] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The "Mute Off" and Mute On" playback is a headset feature from the manufacturer. INFO 30-Apr-2020 13:39:31,864 [0x00004ba0]: RefId:[88d720ba-58d4-467a-a837-0ccb65ef5fd8] Plantronics::CallManager::terminateCall - TerminateCall Call( ID: <1> ConfID: <0> InConf: <0> ) COMPUTER HEADSETS With a single full charge, the CS540 will provide up to 6 hours of talk time. The headset icon turns red to indicate the device is muted. INFO 30-Apr-2020 13:39:25,214 [0x00002440]: RefId:[cd9a7e66-da59-4f50-8d12-6bbc580df3af] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} |__Wireless Headset Systems INFO 30-Apr-2020 13:39:17,453 [0x00004ba0]: RefId:[bbd16086-4b21-4ba3-9ad3-212bd7a49982] Plantronics::CallManager::MonoOnOff - Setting audio: MonoOn INFO 30-Apr-2020 13:39:25,534 [0x00002440]: RefId:[5ba16141-2cdc-4b13-91d0-4a8668cdbdce] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} It's been over a week now and the issue still exists, can we get an update or ETA from MS? With mute still on, end the call (either from the device or Lync). Product Summary POLY Blackwire C3220, Headset, Head-band, Office/Call center, Black, Binaural, Volume +, Volume -. INFO 30-Apr-2020 13:39:25,511 [0x00002440]: RefId:[0d34c355-bb76-4283-b0e5-a1c1343df07a] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Kam Foo Aw: I am on Sierra and my system is fully up to date to the latest version released by Apple. endobj Poly Focus 2 UC and Poly Focus 2 Office is one of the newest headsets in the market and personally I love mine, however as all the new devices as the same thing as with cars, there are going to be glitches or recalls as its human nature. Connectivity Bluetooth, USB, 2.5mm Jack. It has 180-degree pivoting speakers and a flexible microphone boom. Mute, Speakerphone, Volume +, Volume - 5 dedicated function keys; Cancel, Menu / Select, Hold, Redial, Intercom; Related features; Interfaces and connections. Mute on/off problem with Plantronics BT300M I have a Plantronics BT300M headset, which worked fine with both Lync and Skype for Business, until the last update (16.3.240). Thanks,
INFO 30-Apr-2020 13:39:26,113 [0x00002440]: RefId:[a4493f86-1c4a-4676-b17e-a416846303a8] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:26,906 [0x00002440]: RefId:[da3ad6cb-0238-43e9-ae52-e3c6e4cecd0c] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:26,868 [0x00002440]: RefId:[c916bb86-16c2-43a0-9cf7-a141b19a4c64] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,360 [0x00002440]: RefId:[762f6d7b-acb0-4c0b-b9a9-b914ca56b823] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:26,388 [0x00002440]: RefId:[bcf68f96-1a77-47c4-a273-60b7640b3963] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,342 [0x00002440]: RefId:[1b75a38d-65f2-424c-9e4a-25d1a661b604] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:26,465 [0x00002440]: RefId:[65ac0053-11b0-44b6-8bef-ac060c5eea53] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,704 [0x00002440]: RefId:[f2d9ab48-3a58-4210-a192-cdc9ae8e5452] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again |__Avaya/Nortel 1120e 1140e 1150e INFO 30-Apr-2020 13:39:24,980 [0x00002440]: RefId:[08d55bc2-41c5-4532-8efb-702e6e571747] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} headset overview a status led b power button c mic mute mic . Otherwise this is an echo chamber with none of us on the outside able to do anything about this bug. <>stream
INFO 30-Apr-2020 13:39:26,406 [0x00002440]: RefId:[b52a0f5a-abb4-478b-bcb2-fa96f14eda55] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:17,430 [0x00004ba0]: RefId:[e366b54a-9af0-48d8-afcf-1c9105b5157f] Plantronics::CallManager::outgoingCall - OutgoingCall Call( ID: <1> ConfID: <0> InConf: <0> ) Contact( Name: Phone: <> ) route: 0 INFO 30-Apr-2020 13:39:31,873 [0x00004ba0]: RefId:[6364d301-c5b9-4549-ab5c-27f6953cefa3] Plantronics::CallManager::MonoOnOff - elapsedTimeInMilliSec : 14000 INFO 30-Apr-2020 13:39:25,685 [0x00002440]: RefId:[09a843f2-e5b6-48a7-87a7-9a6caa16af91] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Unfortunately with yesterday's update to 16.4.246 the problem still persists. INFO 30-Apr-2020 13:39:25,214 [0x00002440]: RefId:[ec55ec33-4193-427d-8a65-c3f106000910] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again To mute or unmute your headset, click the headset icon in the System Tray. INFO 30-Apr-2020 13:39:25,400 [0x00002440]: RefId:[386f60ca-6657-4137-89b1-6b8d303fdc19] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:27,028 [0x00002440]: RefId:[a2aa1e30-a76c-4492-bc42-6a297db9fa3d] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:26,737 [0x00002440]: RefId:[c3987d44-d702-4f2b-8969-eacac40709d3] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} We are trying to get those devices (Plantronics W740-M or Jabra headset 9460 and Jabra Motion UC)to see if we can reproduce the issue. |__Avaya/Nortel Norstar T72xx,T73xx INFO 30-Apr-2020 13:39:25,726 [0x00002440]: RefId:[25f26156-8dc8-40ec-b18b-76b0ed397d46] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} This did not happen until the update to 16.3.240 so I can pretty safely rule out a headset specific problem. To Turn Off the Mute On/Off Alert System Tray Notification: In the System Tray/Notification Area, click the Show hidden icons button, and then click Customize. 681 0 obj Sharing best practices for building any app with .NET. INFO 30-Apr-2020 13:39:26,951 [0x00002440]: RefId:[bef4675c-159e-41cf-af99-5ef6102db6a3] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,494 [0x00002440]: RefId:[aef3bc07-3caf-47c6-91a6-4cb0a07ac22c] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} 4. Call control. BT600: After setting device to mute on it fires back mute off immediately, A customer reports this behaviour. INFO 30-Apr-2020 13:39:25,571 [0x00002440]: RefId:[fd981d58-3feb-4958-a1d3-0b121b79d322] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} |__Polycom IP Phone Headsets endobj 2. . INFO 30-Apr-2020 13:39:17,459 [0x00004ba0]: RefId:[c6ff2240-50d3-4648-bb78-0ee44cbd3184] Plantronics::CallManager::answeredCall - AnsweredCall Call( ID: <1> ConfID: <0> InConf: <0> ) DEBUG 30-Apr-2020 13:39:31,875 [0x00004ba0]: RefId:[2c941374-06e1-4a6d-9d0f-f9cc37bc6528] Plantronics::CallManager::FireCallStateChangedEvent - FireCallStateChangedEvent: state=CALL_IDLE It's only the mute button on headset that doesn't work. This forum is quite hard to find and I begin wondering whether I am a member of an elite few who use Macs and have this problem, 'cause that could be nothing to write home about in terms of Microsoft. One thing that annoyed me was mute and unmute both pings a "toast" and makes a windows sound to notify you. INFO 30-Apr-2020 13:39:26,644 [0x00002440]: RefId:[bf84512e-0543-4a50-a9d8-84f2fea2d9d7] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Turn the toggle on for Mute notifications during meetings and calls. INFO 30-Apr-2020 13:39:26,682 [0x00002440]: RefId:[88633f42-6406-4091-b911-1dfb5617bb6f] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Mine is doing the same thing. Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. INFO 30-Apr-2020 13:39:26,041 [0x00002440]: RefId:[91f3fb14-acde-4898-8482-1142f2a494b3] Plantronics::CallManager::OnCallStateChanged - Fire session manager event OnCallStateChanged INFO 30-Apr-2020 13:39:26,588 [0x00002440]: RefId:[56f2ff44-a414-4e5a-9564-43a34d25b157] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:26,059 [0x00002440]: RefId:[02552c46-456a-476d-8114-bca17a37c815] Plantronics::CallManager::OnCallStateChanged - Fire session event OnCallStateChanged INFO 30-Apr-2020 13:39:25,040 [0x00002440]: RefId:[48d15c98-e40c-4d5f-8d7e-b0780fe5f9c3] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Scroll down to Meetings and Calls and select Edit. You just press mute button - "Unmuted" - press again - "Muted" - and you are sure nobody hears you. endobj INFO 30-Apr-2020 13:39:25,664 [0x00002440]: RefId:[0be7e0a8-39fd-4e57-8d69-d1e02714f91f] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Thanks b b. I will get the team to take a look. and our INFO 30-Apr-2020 13:39:17,737 [0x00003980]: RefId:[1698737c-a111-424d-a191-8fc3615c3c75] Plantronics::CallManager::onHeadsetButtonPressed - other HeadsetButton INFO 30-Apr-2020 13:39:26,218 [0x00002440]: RefId:[c078ae95-c187-4f63-b409-eb88a4953e1d] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} 683 0 obj $18.99. Has anybody else read elsewhere about similar problems? DEBUG 30-Apr-2020 13:39:17,456 [0x00004ba0]: RefId:[3ea9475a-581e-4c01-bf46-8ff1c9c9edeb] Plantronics::CallManager::FireCallStateChangedEvent - FireCallStateChangedEvent: state=CALL_IN_PROGRESS While the call is active, mute the call from the device or Lync. Skype Call and also with other devices such as my iPad. So we need to turn off the Wearing Sensors in your headset to avoid those annoying muting/unmuting acts. Happening here as well. INFO 30-Apr-2020 13:39:25,311 [0x00002440]: RefId:[20cc9d8c-e27d-470a-885b-4e1affba196b] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:24,853 [0x00002440]: RefId:[e13b6f01-1564-4460-9821-6321b8ed5223] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} 5. Plantronics Headset Auto-Mute Fix Anthony Gerdes Dec 15, 2021 495 For windows versions 20H2 - OS Build 19044.1415 and later: Install Plantronics Hub Software from https://www.poly.com/us/en/support/downloads-apps Use an Elevated Account Login to Install software Issue is now resolved. INFO 30-Apr-2020 13:39:25,420 [0x00002440]: RefId:[52951ecb-0bba-4c93-a4f6-888b384b417c] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again These sensors are located in the bottom of the ear cups. INFO 30-Apr-2020 13:39:25,157 [0x00002440]: RefId:[65e4ab36-e8b2-4a40-9e06-7aef3dabd2e0] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:26,035 [0x00002440]: RefId:[b9b9d7a4-7fbd-4601-a957-9144b37923bc] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} But, if you actively attend the meeting and you unmute frequently to say something, then it is a terrible experience. As of August 29, 2022, HP Inc. completed the acquisition of Poly. INFO 30-Apr-2020 13:39:25,041 [0x00002440]: RefId:[2489f141-e935-4161-ad50-c5a29f1db90f] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:25,629 [0x00002440]: RefId:[e0d393a6-5265-441f-afe3-3b140540ca58] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} |__Avaya Phone 16xx, 96xx Headsets INFO 30-Apr-2020 13:39:24,728 [0x00002440]: RefId:[913b2c8a-e953-492d-a94b-e9ba91ee3456] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again If it is one of Windows 10 1809, 1903 or 1909 this likely to be the known Microsoft issue that has been resolved since Windows 10 2004 OS Build 19041.264. To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds. I spoke too soon, it still occurs with 16.4.203. Whatever the need, you have the ability to turn on and off the microphone on your Plantronics noise canceling headset whenever you like. INFO 30-Apr-2020 13:39:25,831 [0x00002440]: RefId:[41ccfff4-3911-4d07-ba05-3eef253ee5ef] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Top Rated Plus. Keep your device up to date with the latest software Customize your device settings to meet your work style Access helpful support INFO 30-Apr-2020 13:39:25,534 [0x00002440]: RefId:[08b66f77-a3d1-4bbe-a7ea-53d7a01769ad] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:26,793 [0x00002440]: RefId:[4c0161ec-36d8-4a3b-b1f9-19986ec58e1f] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,255 [0x00002440]: RefId:[2cba0c69-609e-427c-a47e-2f9f5b272d6e] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again It's a POS. Affected Operating System (s) All versions of Windows INFO 30-Apr-2020 13:39:26,369 [0x00002440]: RefId:[c22e216c-3373-44c8-8808-a04e636ed34e] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} |__Avaya/Lucent/ATT Partner Headset I have a Plantronics Voyager Focus UC - BT600 - if the phone is ringing as soon as I pick the headset up from the table (for instance) it says Mute on, Mute off, Mute on, Mute off, Mute on. Color Black. Disable sensors You can disable your headset smart sensors through Plantronics Hub software under the Settings menu or in an idle state, simultaneously press and hold the call and mute buttons for 5 seconds and a voice prompt will inform you of smart sensors status. <>stream
INFO 30-Apr-2020 13:39:24,923 [0x00002440]: RefId:[3f5ff004-5a93-40ce-99a4-20fb6fd5138b] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Free shipping. INFO 30-Apr-2020 13:39:26,542 [0x00002440]: RefId:[28c117ab-7084-4755-91d0-f57f3b685b06] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,786 [0x00002440]: RefId:[d69b03e9-b231-4d67-9270-8ffcd2c16a70] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Free shipping for many products! Repeat to reactivate; the LED flashes purple then blue. INFO 30-Apr-2020 13:39:26,058 [0x00002440]: RefId:[04367436-6173-4784-af9c-d82da8a8b0af] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,831 [0x00002440]: RefId:[12ea5fdc-acaa-4235-950d-ef90ed11b983] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:25,196 [0x00002440]: RefId:[1e47df5b-24cf-4d5f-9ceb-900010a3fc0b] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:26,094 [0x00002440]: RefId:[155e7bba-5acb-4a98-bccf-e54962e20a0a] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} <>/MediaBox[0 0 612 792]/Parent 679 0 R/Resources<>/ProcSet[/Text/ImageC]/XObject<>>>/Rotate 0/Type/Page>> I uninstalled the Plantronics Hub Software. For example, myself I have a cheaper wired-USB plantronics C3220 that only beeps when toggling mute/unmute, as well as a wireless plantronics Voyager Focus UC B825 that speaks the words "mute on" or "mute off". This headset supports long-wearing comfort with a comfortable, padded headband and pillow soft ear cushions. This does not means that your headset is either broken or defective, is something that will get fixed with the next update of the firmware. INFO 30-Apr-2020 13:39:31,875 [0x00004ba0]: RefId:[d9fb1326-1d16-4bfe-91ff-de618a76f5ee] Plantronics::CallManager::OnCallStateChanged - Fire session manager event OnCallStateChanged I am going to test other headsets. This thread is locked. INFO 30-Apr-2020 13:39:27,065 [0x00002440]: RefId:[b07d286f-0322-41d7-878e-b28a30c52f6e] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:26,887 [0x00002440]: RefId:[d38fbec3-56f4-4e0d-acb8-c474df857f62] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030}
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