Transaction has been declined due to an invalid MAC. How do I connect my Verifone vx520 to the Internet? Capital Processing Network offers discounted credit card processing . If this error strikes repeatedly, verify the phone line is an analog line and not connected through a splitter. Hi, Im Abdulla! TERMINALS.FORTE.NET must be the URL/Address. Select REPAIR. Select COMMSERVER. Press the Enter key, and then retry the transaction with a correct CVV, or use a different card. If the error message still persists, go back into the Edit function of the Sys Mode menu of the applicable group edit the new *Z values as follows: *ZR = 3 and *ZRESP = 10. This error message indicates either the wrong clerk ID is entered or the Clerk ID prompt is disabled inside the terminal conflicting with the back office Enable Clerk ID setting. When you are prompted for the password and enter the wrong password continue pressing the green ENTER button repeatedly a few times and observe whether the screen prompts you to enter a new password. To Change the date, Use the number pad to press the option that correlates to Edit Date. Now, you will have to do an EMA update so that you can download the applications that are remaining. - Press Next until you see your Device ID. Transaction has been declined because the Secure Data Interface server is not available. The configuration parameter is mentioned below: Manual card entry is configurable (enable / disable). Enter the correct terminal ID or contact VHQ admin, if the problem persists. Learn more about interchange here. - Select Detail Report to print detail information for each transaction in your current (open) batch. Press Enter key to proceed with the previous transaction in scope. If you come across this problem go through the steps below-, If you ever come across this error, go with following the steps stated below-, This problem is mostly known as the reboot loop problem. - To search using the invoice number (printed on the receipt), press [F4]. Check if internet (modem or router) works (on PC/cell phone - go to espn.com). RGA VeriFone Vx 570 Money Order Training Manual 10/26/2012 Shift Summary Report VERIFONE DISPLAYS: ACTION Op reports Press the <F2> button to the right of the Reprint words "Shift Summary F2". endobj Check the error displayed on your screen against the list below noting possible reasons and resolution procedures. support for the authorization code, then force the sale of the transaction with the EBT card. If you are using a pin Pad for debit purchases, plug this in before plugging the terminal into a power source. Transaction has been cancelled because the batch is not empty. Transaction failed because the deletion of the preauth is not allowed. Free shipping for many products! Its also possible the loyalty application itself is loaded into two separate GIDs (groups). To fix this-. If you do see COMM SERVER listed anywhere in the group table, try re-installing it. Initialize all the required parameters before the proceeding with the transaction. Swipe or insert the card properly to proceed with the transaction without removing the card till the transaction is complete. VeriFone's new, future-proof repayment acceptance systems feature:. To get the value, press 0, and after that, press enter button so that you can save the parameter. Transaction has been cancelled because there is no reversal present to perform reversal related transaction. Press the Cancel button and restart the download again. I was hoping to have a solution to present rather than an issue. hYko~|~B Transaction has failed because pending settlement needs to completed. endobj For assistance connecting a peripheral PIN pad to your card reader, please contact the Help Desk at 1-888-886-8869. Now, examinees the state of the roller which is in the lid. -Lift the printer cover up and back. Date Available. SignPad and key are not available. Adjust the values as necessary and retry the download. Transaction has been declined due to the Manual card entry configuration parameter is not set in the terminal as enabled: The BIOS is corrupted and the terminal must be replaced and repaired. I can verify that it works on a 570. Transaction has been cancelled due to the printer issue. Compare between Business and Commercial line of credit options for your business' working capital needs. Common error codes include the following: COMM ERR; TCPIP; LINE BUSY; LINE CLOSE FAIL; NO HOST RESPONSE; DIAL PRIMARY; NO LINE, Confirm the VeriFone VX 520 terminals phone cord is connected to the Phone port on the terminal. It's important to note that you should never plug a PIN pad into a powered-on card reader it could damage the equipment. Here's what to do if your terminals stopped working correctly. Then the password is required. Do the settlement transaction to complete the pending settlement. If pressing 0 does not load Comm Server, try every other button on the keypad. If tip processing is enabled for your card reader, then you can perform tip adjustments on transactions in your open batch. Compare against the serial number recorded on the merchant account and make applicable changes. Verifone VX520 EMV Cash Advance Merchant #: Merchant Name: Visa/MC Voice Authorization: . %PDF-1.6 % -If you are using the charging base for the Bluetooth card reader, follow the same instructions to connect the base and select a location. Free shipping for many products! Wishing you all the very best. Display Format. You can troubleshoot it with a simple search using ourError Message Help. Then retry the download. - When the transaction detail displays, confirm it is the correct transaction and press [F1]. If the error message still persists after repeated attempts, and you're trying either a VMAC or COMM SERVER download, change the ZP value from 18662151228 to 18172516917 and retry. Press Cancel until the restart option displays, then using the number pad press the number that correlates to Restart, this will restart the terminal and return to the idle prompt. JP Morgan Chase Bank, N.A. Filesize. Transaction has been declined because of the mismatch in scanned QR code. Re- scan the QR code again and if problem persists contact the VHQ help desk. Then, scroll down, via the second purple button, select Ethernet. If you see the TAMPER CERTIFICATE blinking message at any time during the bootup phase and the terminal is otherwise inoperable the terminal is toast. Transaction has been declined because the message parsing from the host is not correct. To Change the time, Press theFar Left Purple Key to scroll down and use the number pad to press the option that correlates to Clock, then press the option that correlates to Edit Time. Plug the power cord back in, and run a test transaction. Service Provider Simulator Reason codes for API transactions Last updated: 19-Sep-2022 Download as PDF The following table describes the reason codes for failed, declined, and successful transactions using Verifone APIs: Rate this article: Download as PDF ), When you try to run or perform a sale, the terminal will show you an error sign saying the keyboard is locked. - Press Yes to confirm. - For example, you set Auto Settlement to being at 10 p.m. After your business has closed for the day, then every day at or after 10 p.m., any unsettled transactions in your batch will automatically be submitted for processing. Transaction has been declined due to failure of the MAC validation. Compare the benefits of the Inkbusiness credit cards. Transaction has been declined because the STAN mismatch has occurred. Appr Code Enter approval code, press [Enter] Force Total $_____ Force complete, remove card: Return Terminal . Transaction has failed because the STAN mismatch has occurred. -Close the paper roll cover by gently pressing directly on the cover until it clicks. Using Military time, type six digits comprised of a two digit format: Hour, Minutes, and Seconds, and press Enter. Videos Fix Vx520 Internet connection problems Archives VX 520 | Verifone.com support.verifone.com SOLVED: Tcp error 10050042 - Fixya VX 520 Troubleshooting . If you do use a VeriFone Vx805 PIN pad, call us directly at 1-877-997-9473. Transaction has been declined due to invalid expiry date entered during manual card entry transaction. -To access reports, press the purple hot key furthest to the right to view the Reports menu. Transaction has been declined because the Aeon configuration is not available. Transaction has been declined due to the unavailability of PIN change option. endstream endobj 18 0 obj <> endobj 19 0 obj <>stream <> Lets get to know that-, Well, this is actually not a problem but many people may face some issues checking the IP address. This manual is available in the following languages: English. One of the quickest ways to troubleshoot a Verifone Vx 520, is to: Unplug the terminal from the power source, let it sit for about 30 seconds, Plug it back in, and allow the terminal to reboot. There are quite a lot of established credit card machine manufacturers out there and Verifone is one of them. Press the star key to ensure you are at the operating system home screen. %%EOF Select Terminal. If the change in ZP value still produces the same error message, then go into the Edit function of the Sys Mode menu of the applicable group and manually add two (2) new *Z variables to the download configuration as follows: *ZR = 6 and *ZRESP = 16. This can be because of batch empty or preath no present scenario. Access the EDIT PARAMETERS function on the terminal and verify the *ZA (Application Name) and *ZT (Client ID) are correctly configured. -When finished, replace the paper roll and close the compartment. There is a way to verify by loading the gift/loyalty main menu where Record Sale, Balance Inquiry, and Load Value functions display. <>/Metadata 27 0 R/Names 1826 0 R/Pages 1788 0 R/StructTreeRoot 60 0 R/Type/Catalog/ViewerPreferences<>>> Transaction has been declined due to connection with the host is not successful. Try a different physical phone cable. Find many great new & used options and get the best deals for Verifone VX520 VX 520 Credit Card Machine Terminal Reader at the best online prices at eBay! This error is almost always caused by a noisy phone line and can strike at any time during the download process. Press the F2 button and the No answer will be selected. Sometimes the scanner of the VX520 doesnt work properly or in some cases, it doesnt even work. Please Try Again-CE: Communication Error (Terminal cannot dial out), Please Try Again-TO: Time Out (Terminal can dial out but loses connection), Disconnect Try Again? You will get back to the sales screen and the problem should be gone. Contact our Technical Helpdesk on 0800 338 767 (option 2) for assistance. Press the PURPLE KEY below the HAMMER AND WRENCH icon in the lower right-hand corner. - To search using the last four digits of the customer's card number press [F3]. Contact Technical Support for assistance. Here is the back side of VeriFone VX570 I/O module. VX520 Is Not Starting This problem is mostly known as the "reboot loop" problem. The terminal code must be right. Enter the correct value of the parameter under consideration or for the entered values there are no records found and hence be informed as appropriately. -Tear the paper off against the serrated plastic strip in the printer. Transaction has been declined because the tip has already been adjusted. The terminal connects via dialup or high-speed Ethernet connection but a model with optional 3G connectivity may be available. How to fix tamper error in verifone vx520 55,267 Solution 1 UPDATE: keunhee han posted an answer that says to go to the "IPP KEY LOAD" in system mode and then press F1. You can check the IP address in the POSIM section and for that what you will have to do is-. If your are using the default password, it is 1 alpha alpha 66831. - To search using the amount of sale, press [F2]. If you have accessibility issues with the attached documents and require further assistance, please contact the Help Desk @ 1-800-934-7717 for further support. Find many great new & used options and get the best deals for Thermal Credit Card Machine Paper for Verifone VX520 2 14" x 50' 10 Rolls at the best online prices at eBay! Jz+E-K}}K}}K}}K}}Ku"eF-2:ft!c]u:uXc.\BBMPS)h Press Enter key to proceed with the previous transaction in scope. - Wrong sale amount, wrong tip amount, wrong cashback amount, wrong refund amount, wrong PIN number, wrong card number, wrong expiry date, wrong CVV number, wrong account type, wrong PAN number, wrong RRN number, wrong invoice number, or wrong tip adjust amount entered or chosen - Select Yes when the transaction is displayed. - From the main screen press [F4] to select Void. Solution To resolve the problem: Check that the Ethernet cable is plugged into the ETHport.