Viking Cruise Reviews (2023 UPDATED): Ratings of Viking River Cruises Why? The two most popular are the Rhine and the Danube. Over in Southeast Asia, a new river ship, Viking Saigon, will cruise the Mekong. Claire and Stanley Keyles planned a dream vacation for June 2020. I could sail on another cruise line for a lot less money. Sure we were free but that's no excuse. The whole experience was a disaster. The even occurred in February of 2023. Viking Cruises will test all guests and crew for COVID-19 with daily PCR testing when sailings resume, as part of the company's new Viking Health & Safety Program, the cruise line recently announced. If you happen to be in the same position there is a group forming to file a class action law suit against Viking. Before you decide to. If the water issues are closer to the beginning or end of an itinerary, cruisers may have to spend a few days in hotels or bussing to destinations rather than sailing there. . The food was awful , the service bad some waiters were very rude we were forced to do a lot of included tours or couldnt leave the ship . Because there was no time for a further delay, we paid the tickets to the airline. Couple fights to get full cash refund on $15K Viking River Cruise By. Viking has refused. We were given misinformation by their employee, to which their supervisor stated that verbal statements do not count. Since the ships are nearly identical, if you do transfer to another ship, you should be in a similar stateroom as the original ship. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. This is an awful company to deal with. We opted for the voucher. Another point that travelers should understand is that when the news reports low water levels, its not that an entire river has dried up and is impassable. We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. It will take a lot for us to travel with you again. Viking Announces Return of European River Cruises in July - Travel For every day that is altered, AmaWaterways guests will get 50% of the daily rate they paid as a future cruise credit. This review was chosen algorithmically as the most valued customer feedback. BBB Business Profiles may not be reproduced for sales or promotional purposes. Or, you might have a few port stops changed out for new ones, or spend more time than you prefer in busses or hotels, possibly with shorter visits to destinations that now require longer bus rides. Change of travel requirements after full payment received/ignoring request for full refund. You dont know a week or 10 days in advance what will happen with the water levels. Articles are of a general nature and should not be relied upon for individual circumstances. This river begins in the Alps near the Italy-French border and is fed by snowmelt. BBB is here to help. Do your homework and always make informed decisions. It was too windy and not safe so decided not to try to use their tender. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. Viking River Cruises has left an official reply on this complaint. One of the most popular rivers, the Rhine has river levels falling fast. Unfortunately, my husband unexpectedly passed away last month. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. They said they did not think we could get a refund as our money had been converted to a voucher and vouchers were not refundable with our insurance. Companies can ask for reviews via automatic invitations. Not every river cruise line takes the same stance. This site does not include all card companies or credit card offers available in the marketplace. Viking River Cruises - Cancelation of cruises - ComplaintsBoard.com Not enough for the money hungry cruise line. What It's Like Aboard an 8-Day Cruise With Viking River Cruises They said they did. He lied. We rebooked yet again and we're told that we had to have the vaccine before we would be able to take our trip. These conditions include: Lately, Europe has seen temperatures exceeding 40 degrees Celsius (104 degrees Fahrenheit). Viking Ocean and River is currently operating all upcoming scheduled itineraries. I contacted Viking and was told the vouchers were not refundable because we had not cancelled at least 2 weeks prior to departure. It's a human right to have access to fresh water and clean sanitation. We booked the *********** cruise with Viking prior to COVID *****************. Regent Seven Seas Cruises was the cruise line forced to change the most stops planned for Russia, which included visits to the Solovetsky Islands, Arkhangelsk, Murmansk and St. Petersburg, as well as Odessa, Ukraine. You can see why people are worried. We have rescheduled 2x as we refuse to get the Covid vaccine and Viking will not allow boarding if you are not 100% vaccinated. the Lufthansa person told me I need to fill out the form required for returning Americans to USA and she was not helpful .I missed my flight and had to stay overnight to a dingy hotel in tears in a French country who doesn't really want to help you . Viking offered us to support the company and not get a refund if we accepted a voucher of 125% passengers asked if ports on the new itinerary may close and if there's a chance the cruise could be canceled while underway. We rebooked for 2022 on 11/30/2020. On the next British Airways flight from London to Philadelphia, The They have no intentions of giving my money back .Do I not have any rights? On the other end, river boats are built with a shallow draft of about six feet deep to avoid hitting the river bottom. In times of high water, river boats can reduce their height by: Another aspect of river cruising is how much water does the ship draft? Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. If you book a river cruise, you acknowledge that you might not get the exact itinerary you signed up for. Special fares plus Free airfare valid on select 2023 departures of Eastern Seaboard Explorer and Canada & New England Scenic Shores. Experts are saying that the current drought in Europe could be the worst in 500 years, with water levels dropping, especially along the Rhine River. Then when operations started again, we decided to book a cruise to sail November 2021 At the time we booked, vaccines were not a requirement. In fact, we specifically asked their travel consultant if the vouchers would be reissued if we had to cancel again and we were told they would. We never sign or agree to sail with vaccines passport as requirement.No one respond our emails or our attorney except a woman name ******************************* that behaves like an iron wall to talk to anyone else. Viking changed our flight schedule at very short notice. Viking Ocean Cruises has sailings listed for June, 2021. That's our policy. For information about your specific voyage, please log onto MyVikingJourney.com. It is obvious to the casual observer that VRC is not in financial distress as they have added ships to their fleet and the CEO is listed a a billionaire. This they If water levels are low, cargo ships cannot carry their normal loads of freight. By Alyssa Lukpat and Ceylan Yeginsu. Schreiners advice is simple: Just go. Thank you. Viking Cruise recommends that their customers insure their travel & trip with Trip Mate Travel Insurance. We then Our Viking cruise embarkation was delayed by 2 days, shortening our trip from 12 to 10 days. They would fly to Italy and take an 8-day Viking River Cruise called . Had a planned eastern European river cruise starting mid-October for over a year. A drinks package at the original cost, when I first tried to book it. I told a member of staff about this and was directed to use a toilet on the top deck. Princess Cruises | Travel Requirements & Safety Protocols. Viking Polaris Current cruise: 13 days, one-way from Buenos Aires to Valparaiso-Santiago Viking Expeditions Tracker Itineraries Deck plans Accidents Viking Neptune Current cruise: 137 days, one-way from Fort Lauderdale to London-Tilbury Viking Ocean Tracker Itineraries Deck plans Viking Mars Current cruise: 14 days, one-way from Sydney to Auckland Any comments Viking? Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. NEW! is a travel editor for TPG, with a focus on cruise travel. They will charge you a lot of money but would not care for you at the end of the day.The places I saw needed much to be desiredI was told that at the airport someone will help us until we boarded our plane. Other than the hassle of packing up in the middle of the cruise, travelers still get the full Rhine experience they paid for. On November 26, 2021 when speaking with VRC representative we were informed that out ********* is in the form of a voucher and has no cash value and cannot be refunded. #7. A longtime editor at Cruise Critic, Erica has also written for The Washington Post, Fodors and Lets Go travel guides, and numerous print and online cruise publications. Then they said (under the Risk Free Guarantee) we could have a voucher, but it would be a combined voucher which could only be used for one future trip. We booked a river cruise (Danube) for March 2022. Viking Mississippi cancels Oct. 15 cruise due to low river levels "We are currently evaluating itineraries that call. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. Call a Viking Expert at 0800 319 66 60 or see your Travel Advisor. Unfortunately, there are still cruises being cancelled in 2022 due to Covid-19 and the uncertainty surrounding it. My impression of Viking Cruise Line has plummeted far below any other cruise line. Its infuriating and disrespectful. In this case, you will receive a full refund of your cruise fare. I booked the flight through Viking to a Christmas market river cruise. The vaccinations mean nothing anyway. If water levels fall, riverboats can have trouble sailing all the way to Budapest. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. 1. He he tried to take the trip solo, he was charged. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus Vikings entire river fleet of over 75 ships is also actively sailing. Withholding of monies and shore excursion booking system failure. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. Information provided by various external sources. I asked to speak to a manager and was told by the person I talked to I could not but she would speak with one. This is due to the cruise line planning on new summer UK domestic cruises for UK vaccinated residents only. What? After 5 Viking I am truly an "out-of-the-box" traveler which has enriched my travel experiences. This complaint was posted by a verified customer. Seldom travelers may not get enough value to warrant the cost. Viking's river cruises are aboard Viking Longships and have a maximum of 190 guests. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. For the cabin on the cruise, we indicated separate beds for their cabin. Editorial Disclosure: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, hotel, airline, or other entity mentioned herein. They refuse to let us rebook with the voucher and actually suggested if we want to rebook we would have to pay them all over again. Cannot recommend whatsoever - there are better cruise lines who deliver & care about providing a decent level of customer experience - avoid them if you can. The guest services lady said well you can complain at the Share your photos and videos with others to prove the truth of your words. I encourage all Americans to do the same. The 766-mile Rhine is one of Europe's most important trade routes, with container ships plying their way around its looping bends. He was assertive and very confident, pushy and eager to make the booking. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. Any time theres a heat wave in Europe, especially if coupled with lighter-than-average spring snow melt or rainfall, you can end up with low water in certain parts of Europe. International Association of Better Business Bureaus. Viking Cruises cancels 2022 Kiev and Black Sea sailings Please view our privacy policy for details about the information we share with our partners. 12 reviews. Fosse's cruise and land tour to Eastern Europe became a casualty of COVID-19. While we may have to make changes to some of our itineraries and have had to cancel a few voyages, impacted guests and travel partners have and will receive transparent updates and the opportunity to re-book onto another sailing, shared Ellen Bettridge, president and CEO of Uniworld, in an email to TPG. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. Viking River Cruises Cancellation and Refund Policy By doing investigation on this subject and timeline of events revealed that we are not alone in this situation. - Refusal to honor its cancellation policy, Viking trip shortened due to weather, no refund. (I doubt theyll get that right). At Viking, your experience means the world to us. Scenic. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. Viking Neptune is a new ship that will join the fleet in 2022. Desired outcome: Europe is experiencing unprecedented drought and heat conditions. This made it impossible to catch the next flight from ***** to buenos Aries. This will surely increase the credibility of your complaint. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. Heres what you need to know. For cruise news, reviews and tips, sign up for TPGs cruise newsletter. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. It is time for Viking to do the same and act like a cruise line instead of a medical facility. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. In a statement issued to the Star Tribune, Viking confirmed that some of the ship's first scheduled departures were canceled this summer, and that the luxury vessel is temporarily operating. Viking Shores and Fjords - SEPT 2021 - Cancelled? **** said he would monitor the schedule and will alert us the very day it comes out. Schreiner gives an example of two identical sister ships, AmaLucia and AmaSiena, that both sail the Rhine. We were being reimbursed for the cash amount paid but not the amount of the vouchers. Here's our experience with the Viking cancellation policy. We accepted the vouchers in good faith. Telling us that a voucher has no cash value is a shoddy business practice at best. An apology is not good enough. She really needs this positive experience to look forward to. Any help to resolve this matter will be greatly appreciated. We did not see ANY of Spain. Their luggage has been moved over automatically so by the time they arrive on the ship they have their luggage, and then they sail on the other ship back to the destination.. Fraud and deception! We later booked a future cruise and then learned of the medical requirement which we are advised may be harmful to us because of pre-existing heart conditions. If have a river cruise planned for the end of the summer or the fall, should you be concerned? This account has been claimed by Viking River Cruises customer service / representatives through our verification process. In November ******************************************* She had major surgery December 12th. Our longtime Cruise Specialists Voyage Host, Tom Mullen, shares his thoughts from the last few days of the voyage, which took place January 5 to February 6, 2022.
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