These activities generally allow residents to maintain healthy lifestyles by encouraging movement and socializing with their peers. Dr. Wellness Spas is already recognized as the Spa Manufacturing Industry leader in providing unsurpassed energy efficiency and our exclusive Patent-Pending HeatFlow Technology makes a great hot tub even better! But it also says aqua living gives lp financial the full rights to defer or extend payments upon buyers request. Ok going to be 3 weeks .3 weeks go by call to check hasn't been built yet will call when it is another 2 weeks he calls its been built but won't ship till I pay balance they wouldn't even ship it to the store ok I I ask the balance he gives it to me I think to my self that seems high but ok I drive to the store new guy very friendly takes cash gives me the receipt when i got home they hadn't taken off the deposit i put down call the store he can't help me call the rep spend 20 minutes expaining what happened finally he saw there mistake another 2 weeks they call its in I go get it something told me to check it it was damaged the person there took pictures and I took pictures they said they would call the manufacturer and I called the dealer dealer sayyou have to email warranty department I do that and they say ok they will take care of it 4 months later have not heard a thing the dealer wanted a review wow why would anyone want a bad review maybe the owner of the company LPI will read this and take care of it 3 of my friends have bought new hot tubs not from aqua living poor communications and follow thew buy the way it took a month to get refunded the over payment. Do yourself a favor and buy a Jacuzzi brand. We did our looking around at several showrooms, but so glad we found Aqua Living on the web and decided to take a look. Decorate the wall with Circle Art - beautiful Danish design print on round format in a wide selection of beautiful designs for the modern homedecor. If your bathtub has jets, regular cleaning can prolong their proper functioning as well. Status: Resolved We purchased the Catalina Berkshire hot tub from an aqua living dealer on march 23 2022. You get what you pay for with these. Jusben Engineers is a major B-BBEE engineering, construction, and maintenance contractor, delivering complex projects in the power, oil & gas, building, infrastructure and resources sectors in South Africa, Africa, and the Middle East. So they obviously didn't test it. Learn more about Birdeye, Patient Feedback: Why Doctors Need to Ask For It. When calling them back the person on the phone is rude and made me wait about 10 minutes. We also had issues with communications from the company for a long period of time. I dont think Dr Wellness has a tub anywhere near 20k. Wonder what the long-term implications on quality, service/warranty is. We appreciate the opportunities they have provided us and trust in our hot tubs. It came in December of 2021. At the end of August, LPI, Inc. , a hot tub manufacturer operating from three east coast facilities and producing a variety of acrylic spa brands, announced it will be transitioning away from wholesale dealers and going to a 100% retail direct model in the United States in 2021. Initiative (LPI) through the Food and Agriculture Organisation of the United Nations (FAO), with the financial support of the European Commission. We waited months to get it, got the Catalina delivered, and took 8 months to service it, only to hear it would not work had to be replaced, they replaced it and it still doesnt work, now we have to get an attorney 14,577.77 spent and no working hot tub for over a year, worst experience for any purchase and now have to fight them, 2nd hot tub has been here 2 months and it still does not work.. DO NOT TRY TO SAVE MONEY, RUN!! "We are thrilled to become part of the LPI family. The company constantly is blaming him. This was built, shipped to the store and then delivered to my house on 10/30/22. The clinical presentation is variable and most commonly includes symptoms of anemia, such as fatigue, weakness, skin paleness and shortness of breath. Beat local competitors. I paid cash for the spa 18 mos ago and it is never worked properly and they refuse to come out and fix it. On its website www.hottubhub.com it references that it is the largest hot tub retailer with over 36 locations nationwide, however, these locations (listed below) seem to have very limited inventory and business hours. I just want my money back. Multi-Layered Fiberglass Reinforcement. Use RevDex to write a review Reviews Above Ground Pools, Hot Tub Dealers, Hot Tub Manufacturing AQUA LIVING FACTORY OUTLETS AQUA LIVING FACTORY OUTLETS Reviews ( 10) If you have a dog, youre probably used to them going everywhere with you. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Follow and subscribe to watch spectacular Rocket League events. On January 8th we received another email saying it was still under investigation until February 2nd and will possibly put the charge back on our credit card. Instead of working this out with the shipper, Aqua Living instead tried to tell us the spa was fine (without . Add the luxury of a brand-new spa, or hot tub to your home today. The customer and salesperson have since been in communication following the holiday season and vacation. I called the company 12 times to have this resolved. Visit Website. Now that winter is back we are seeing all the signs of last year. We purchased a swim spa in March 2022 from a local dealer in Pensacola, under the agreement that a damaged corner panel would be replaced under warranty by the company (LPI). This tub is clearly a lemon that is costing me a fortune in electricity and has numerous failed components and issues from the factory. Expands to Vietnam, Pinch A Penny Opens New Store in Pearland, Texas, CMAHC to Host "Vote on the Code" at the 2024 AOAP Annual Conference, A Look at the 2023 NDPA Water Safety Conference, 2023 Model Aquatic Health Code Now Available, PHTA Issues Call for Members of Standards Consensus Committee. Please let us know if it does not meet your needs. Catalina got bought up by LPI in the last year. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Numerous emails and messages went unanswered to **** from customer service. LPI is also moving away from dealer-based sales and going customer-direct. lpi aqua living. This decision did not come lightly, and we are grateful for over 10 years of dealer-supported growth. For more information on how to properly research and purchase a hot tub then make sure to look at our hot tub buyers guide pages. Get tips on how to clean different types of jetted tubs and spas. I asked if there was something that could be checked, like a sensor. Thank you for your picture submission. Aqua Living is looking for a competent Inventory . To ensure your filter is doing its job youll need to clean it on a regular basis (every two to four weeks) and occasionally replace the cartridge (every three to six months). It has been over 200 days since I paid for a hot tub from LPI that I never received. Our Products. What state do you live? they would not honor my service request done at 5 month mark even though i was told cover had 6 month warranty!! The solution? I ordered my hot tub on 8/14 and was told it would be 7 to 12 weeks. Thanks LPI. Oct 30, 2018. Spas - Aqua Living Factory Outlets Home > Spas Unbridled change in a fast-paced world makes the health-enhancing, stress-relieving, exercise-achieveing features of a swim spa a modern necessity. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp Dimensions: 81 long X 63 wide X 33 high They moved my manufacture date multiple . ****************** SOLD MAY 2, 2022. We are not seeing an order or warranty request under your name. LPI said to discard the incorrect panel and they'd correct this error. At Aqua Living Factory Outlets 0ur spas introduce new levels of comfort and relaxation into your life. I called again because even though I have the hot tub set to run twice a day at 2 hours each time on the economy setting, it runs randomly. As you read the attached e-mails, I asked if the cover had metal 'strips / bars' on the sides of the cover so I could use it with my current hot tub cover lift. I ordered a Catalina Luxury Berkshire model from Aqua Living Factory Outlets in Reno NV on 7/2/22. The display area is 344.16 x 193.59mm, so it fulfills the creative space's needs and ensures the fineness of color images and lines. Fortunately, we are blessed to be on the right side of what this has done in our industry. For any customer that wants access to unlimited swimming in their own backyard, swim spas are a fantastic investment. As of 1-15-2023 the website is still down. I purchased a hot tub from LPI/AquaLiving in June 2021 with a delivery date of Sep 2021. Login with username, password and session length. How did you get rid of it? However, that date kept being pushed and finally the hot tub was delivered in Dec 2021. Keeping your acrylic bathtub from Aqua Living clean not only maintains aesthetic beauty but also promotes a more sanitary environment for bathing and relaxation. She made sure I got everything I needed and made sure I understood how to care for my G-2 Tranquility Spa. Integrating our industry-changing hard top cover with acrylic spas has been a dream of ours for many years now. LPI, Inc. recently announced its acquisition of Phoenix-based Tuff Spas and its patented hard-top cover. I am now paying out of pocket for repairs to my spa, even though it is under warranty. We do not work for this company nor represent them, but we like many others, are searching for a good quality hot tub brand. Bluetooth speakers did not work upon arrival and needed to be replaced, then we noticed a leak we made a warranty claim which they initially tried to deny based on the purchase vs the actual received by date. I have emails from LPI and text from the vendor. Take a virtual of one of our Aqua Living Factory Outlet showrooms. Caldera is not part of LPI at all. Discover the wellness and relaxation that a hot tub or spa can bring to your home with Aqua Living Factory Outlets. I read the fine print on the contract and it says if your payment is late there will be a 15$ or 5% late charge if I dont make a payment even though it hasnt been delivered. The SCC is responsible for reviewing and voting on all pool, spa and hot tub standards to be approved by the American National Standards Institute. Your cancellation was approved. WELLNESS SERIES Get started on your aqua fitness today with an entry level Dr. Wellness fitness spa. Worlds largest manufacturer of Hot Tubs sold directly to the public at wholesale prices. He removed the front panel (which is damaged), and noticed no wire was connected to the touch pad. My advice is to cancel your order and if they say no file a case in court based on the 2-3 week delivery time posted on there website being a misleading lie sales tactic. With locations across the country youll always find the best deals. For those discerning buyers looking to cut out the middle man and save a buck this may be a good option. I currently have spent $753.99 so far. I want my tub replaced or refunded in full. Factory Installed Ozonator - INCLUDED. Our demand continues to far outweigh our capacity., This demand led LPI to make what Hatley says were very tough decisions about the future of the company. Text Size:millwork district dubuque apartments why did jillian leave workaholics. A hole in your hot tub cover is going to render it relatively ineffective when it comes to heat preservation and protection from debris and pests. 215 were here. Some kind words from our happy hot tub owners! We apologize for the delay. Its obvious they cut corners during the pandemic to keep up with demand and were producing an inferior product now that is not only broken but dangerous. We look forward to helping you achieve the lifestyle of comfort that you crave. Once we filled the tub we noticed that the Tuff cover does not sit correctly on the tub and it leaks out hot air and makes it so we have ice build up. Im yet to get a check for what Ive paid or the financing off my credit report. Filters are an essential part of keeping your hot tub water clear and pleasant. Body awareness: For a person living with depression caused by a chronic disease, or someone worrying about recovering, aquatic therapy is a good way to redirect the mind. When it comes to hot tubs, though, your furry friend definitely shouldnt join you in the water. * I know nothing about these names but I think they are linked by distribution or "factory outlet" marketing ? When I contacted customer service I was informed I needed to file a warranty claim through their website, which I did. Our new hot tub pergola is perfect for anyone who wants to enjoy their hot tub in style, and with complete control over their privacy. Aqua Living Factory Outlets, LPI's retail division, plans to open around 100 retail stores over the next few years, but has only opened seven since announcing those plans in late 2018. I loved the G2 model hot tub I bought from them for about one year. lpi aqua living. Call us at (425) 485-6059. See details. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. The right chemical mixture is critical in keeping the water quality of your spa at a safe and pleasing level. They are the manufacturer and the sellers. 8192 Levels Rechargeable Pen - This high-tech pen offers preciseness in the drawing. All Rights Reserved. Now they said in August. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Everyone we spoke with or emailed with was unfriendly and unwilling to take one step more to offer solutions or provide assistance. Your partner in design. lpi aqua living. 2 reviews of Aqua Living Factory Direct "Aqua Living (LPI Inc.) is by far the shadiest, least scrupulous business I have ever encountered. What a scam. Many of our activities encourage members to socialize and develop friendships with other residents. It was so bad that it froze up the cover and caused the tub to blow the motor twice. Upgrade Your Experience Hot Tub Pergola $ 4,995.00 5.00 out of 5 Swim Spa Steps 0 Cantilevered Umbrella $ 299.00 0 Cover Valet $ 249.99 0 1 2 6 Next While cracks can cause leaks, scratches can cause discomfort for users and become grooves for collection of debris and bacteria. This is the bomb!!!!! I reported this problem about receiving defective merchandise under 60 days and Visa has refunded tne $8690. Anyone that I know that is interested in a Hot Tub I will send Garys way!!!! Gary was great with information and able to answer all our questions without any pressure. Furinno Pelli Cubic Storage Cabinet , great for storing and displaying items such as artworks, toys, books, folding clothes or other household necessities. Now it's almost December and after nearly weekly phone calls to LPI, we still have no panel despite being told by several LPI reps (including ******* & *******) that it was sitting in their shipping dept w/****. Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. If I don't replace the cover soon, my current hot tub will not hold up through the winter season up here in New Hampshire. Spas & Hot Tubs Factory Direct Prices - Aqua Living Factory Outlets Get the best HOT TUB at the BEST PRICES We are proud to provide an oustanding level of service, quality products, and competitive prices. LPI Eliminating Dealer Program. Customer Reviews are not used in the calculation of BBB Rating. It's estimated that there, Aqua Living2023-02-08T09:27:34-05:00February 8th, 2023|Comments Off on Are Swim Spas High Maintenance? $ 5,199.00 $ 4,699.00. Yet, our baths are about so much more than aesthetics. "This decision did not come lightly, and we are grateful for over 10 years of dealer-supported growth. The account has continued to accrue fees and interest. 4.71 out of 5. So I paid thousands of dollars for 1.5 years of a hot tub that will now have to go to the dump. After roughly 6 months I finally received the filters and enclosure panel, and a repairman was sent out to diagnose the stereo. If you have interest in visiting our community in Brockport and would like to have a closer look, just give us a call at (800) 755-1458 to schedule an appointment. So to contact the manufacturer just call that guy back. Management will be reaching out to the customer shortly to further discuss. EVERYONE I have dealt with in this company has lied to me. The address on the receipt for the hot tub has not received a completion report and out local post office does not deliver mail there yet. We told them at that time that we had called and cancel our order and received a confirmation. Aqua Living Factory Outlets, LPI's retail division, plans to open around 100 retail stores over the next few years, but has only opened seven since announcing those plans in late 2018. Curious about LPI / Aqua Living / Dr Wellness Aqua Living Factory Outlets. 506 Twin Oaks Dr, Johnson City, TN 37601 United States. Re: Curious about LPI / Aqua Living / Dr Wellness. 2016 All Rights Reserved - Hot Tub Insider -, Johnson City Hot Tub Manufacturer, LPI, Inc, to Expand Operations - Hot Tub Insider, Hot Tub Manufacturer LPI Inc Employee Tests Positive for COVID 19 - Hot Tub Insider. Beware. We ordered in may its now October we are still getting the run around n feel like we may have been scammed. "We are thrilled to become part of the LPI family. This revolutionary invention allows you to control the temperature of your spa in any type of weather and any type of climate. There have been 32 payments in the . We are proud to provide American Made quality hot tubs. Needless to say after spending $7447 on this Hot Tub I went off on him and he hung up on me. Aqua Living2023-02-01T14:06:23-05:00February 1st, 2023|Comments Off on Will a Hot Tub Mess Up My Nails? As a matter of policy, BBB does not endorse any product, service or business. View Aqua Living's profile on LinkedIn, the world's largest professional community. Click on an image below to learn more about the product. They are owned by Watkins Wellness. The reason for the change remains uncertain, however . Its not how most major manufacturers do it, but that is how they are going. Any assistance you may provide is appreciated. Support - Product Videos & Documentation - Aqua Living Factory Outlets For Technical Support Please Call 423-349-2900 Submit a Service Request Register your Spa Spa Support Videos Learn about proper usage and installation of spas and bathtubs from our installation instruction manuals and informational videos below. Does your spas high limit thermometer trip unexpectedly? The latest is that their computer system is down and they can't tell me if the parts have been ordered or not. I had very similar situation. I have been making payments. The next is probably "how much does a swim spa cost?" Instead of working this out with the shipper, Aqua Living instead tried to tell us the spa was fine (without . IPS Full HD Screen- It gives a screen resolution of 1920 x 1080 with a viewing angle of 178 Degree. Spa Pillows are one of the simplest parts of the system to maintain. After some thought, we purchased the G-7 and just love it. Get this 6-Person Hot Tub with 51 powerful jets! When I followed up again. Proper installation and setup of your hot tub is vital to the safe and enjoyable use of it. Youre someone who loves to pamper yourself with manicures. Its also something you want to keep for several years of enjoyment. He then sent me a message saying hes canceling the order. Since then the hot tub has not functioned properly. Relaxing massages and hot water therapy are the best options for the person who has experienced stresses and strains throughout the day or week. A new work order has been created to diagnose possible pressure issue, with the direction of replacing any removed insulation. Did you return your unit? International Association of Better Business Bureaus. Just wondering cause I just ordered one. The screws they use are not suited for the elements. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Take a virtual tour of one of our showrooms. Spa shock is an oxidizing product meant to neutralize contaminants and improve the appearance and smell of your hot tub water. Ft. 3914 Desert Zinnia Ct, Manvel, TX 77578. **** can draw a paycheck, yet bears zero responsibility for customer care or the onus to perform his simple job. Purchased spa from them in 5/2022. I have already been in my hot tub twice and I received it two days ago. We've got 5 unique Valentine's Day hot tub and spa experiences that will make this and all the years after a day to remember. The industry will travel to Orlando this week. However, even with the best care and use, your cover will eventually need to be replaced. We have had to replace two motors, a 60amp circuit breaker that it blew due to the motor constantly running because of the cover issue. I received no communication from lpi, but after a couple weeks I received glass balls and headrests in the mail. Im feeling scammed as I paid for mine already, too! for staying informed and competitive in the hot tub market. Luckily, knowing just a little bit about the different types of hot tubs available can make your decision much easier. Home; Shops; About Us; Contact; Careers; Service Request; LPI Inc. builds our entire line of products from our 320,000 square . The hot tub we purchased at the Rogue Valley parking lot and the one listed on the SPA INVOICE were not the same for the model. I really don't think it is that bad of a product, I just think they have really really really bad customer service. He Told me I should just find the part on another website. They only care of you pay and once that happens they can stall you for years and never give you anything. The tub is clearly a lemon and a consumer product claim attorney agrees. "Our new, exclusive focus will be our Aqua Living Retail Stores, in addition to some Canadian and international dealers," he says. The customer representatives have been nothing but roadblocks and excuses. They claimed it was a mistake - however, after all the back and forth with them, I truly wonder if there are more customers that experienced the same issue. They manufacture there own hottubs so your definitely getting a run around if there saying to contact the manufacture. . Please contact ***** at 423-349-2969 to discuss possible solutions. Then a seal broke and I called and they just wanted to tell me that I was out of warranty. Full Foam. Fill out the form to download your instant rebate and FREE buyers guide! 151 customer reviews of Aqua Living Factory Outlets. I remember seeing them 2 years ago at a trade show in New Orleans and was shocked at how cheap they weee wholesale. BBB is here to help. I think they will claim bankrupt soon and keep all of the money and not owe anyone anything. One of the easiest ways to protect your investment is a hot tub cover. With time, even the finest wooden hot tub cabinet is going to show signs of age, including fading, rotting, and staining. Aqua Living currently operates 35 stores, with 110 more expected to open over the next two years. Response. But thats given you ever get it built and delivered. It has performed as promised and we are happy. Weve helped 100s of people find relief from their everyday pains with our spas! We would, however, advise that you do your homework on the brand, read reviews, and make sure to see these units in person (even wet-test one). It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. A gentleman did finally walk me through a possible fix. People with delivery issues especially during this time, should be aware that many manufacturers are far behind in producing in stock for their distributors and retailers. Tuff Spas is a rotational-molded hot tub manufacturer established in 1999 by CEO and Founder Dave Midkiff. They are cheaply made and are not very energy efficienct. I went to the lpi website to file a service request and discovered the website was down. Now they won't return my calls or emails. Contact Information. I'm now waiting for my fourth control panel to be sent to me. All products are proudly made in the USA. Being able to chat with other residents becomes an important part of many peoples . One of those you get what you pay for. All products are proudly made in the USA. Plumbed using 100% Anti-Fungicide tubing to prevent nasty bacteria back-up in plumbing lines resulting in cleaner water and less chemical use Proudly Made In The USA Specs: Gallons: 200 Weight: 680 lbs. Didnt see much in the way of there hot tubs but a couple guys I know dropped there swim Spas when they found out who bought them, Curious about LPI / Aqua Living / Dr Wellness, Re: Curious about LPI / Aqua Living / Dr Wellness, Quote from: Hottubguy on December 11, 2018, 10:57:10 pm. LPI CEO Dave Hatley says the change is the result of the company reaching an impasse where it is no longer feasible for the Johnson City, Tenn., facility to meet the production needs of a dealer network and its own retail stores. Aqua Living Factory Direct is . User Friendly System Controls Topside. Browse a huge selection of Hot Tubs & Spas and many Spa Accessories available from reputable brands such as Dr. Wellness, Catalina Luxury Spas, Hudson Bay, and Plug & Power available at affordable prices from Aqua Living Factory Outlets. Unfortunately, LPI, Inc is having trouble finding a capable technician for the customer's repair. With their unique corner-accommodating shape, these types of hot tubs can easily fit into most indoor and outdoor, Ergonomic seats, dozens of powerful jets and mesmerizing lights these are just some of the things that luxury hot tubs can offer. Sincerely. With furniture styles that satisfy any interior aesthetic, Universal's To the Trade program . I know how to do the chemicals and how important that is having been a pool owner for 20 years. We were in contact with ******* ********** who begged us to not got to the BBB, however since we decided to work with her she has since blown us off. We have retail stores that we own, and we have dealers in the same markets, meaning we're somewhat competing against our dealers, Hatley says.
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